Frequently Asked Questions (FAQ)

How do I cancel my membership subscription?

Your membership subscription is cancelled by contacting the billing company that you used to initiate the transaction. If you do not recall, check your credit card statement and you will see Hyper Village or CCBill.

Hyper Village (NetBilling):

  1. 1. Via Self-service web page: Click here for self-service.
  2. 2. Via E-mail: hypervillage@net-member.com
  3. 3. Via telephone: Available 24 hours a day, 7 days a week, 365 days a year.
          Customer Service direct dial or international: 661-252-5756

CCBill:

  1. 1. Via Self-service web page: https://support.ccbill.com
  2. 2. Via telephone: Available 24 hours a day, 7 days a week, 365 days a year.
          Toll free Customer Service hotline: 1-888-596-9279 or 480-449-7751
          International: 1-888-596-9279 or 480-449-7751
What is the length of my membership subscription?

A subscription is broken down into months whereby 1 month is considered to be 30 days. Therefore, your subscription's billing cycle is every 30 days. If you have a recurring subscription, it will be re-billed every 30 days. If you have a one-time subscription, it will expire after 30 days.

I signed up for a recurring subscription, when can I cancel it?

You may cancel ANYTIME before the next billing.

I subscribed using my credit card, what is the name of the charge that will appear on my statement?

The charge will appear on your statment as either Hyper Village or CCBill.

When trying to login, I get the message; "Access Violation" or "Forbidden".

We use technology that blocks accounts if they are being used by more than one person or if the user is causing undue stress to the network.

Contact internal@creampie.com for assistance. Once this is corrected, you may need to delete the cookie to clear this message.

We will unblock the account for you and/or change your user name and password.

What format are the video files?

We use MP4 with H.264 codec with AAC audio. Some of the videos in our archives are in WMV (Windows Media Video) format.

Are the videos downloadable?

Yes, all videos are downloadable.

Do you offer high resolution photos?

Yes, our photos are offerd in at 2,000px or greater. Since we've been online since the mid '90s you will find smaller resolution photos for our legacy content.

What is a feature?

A feature is an interview that we do with the performer so that you get to know her better. The feature is either a video interview or a text/written interview illustrated with photos. If we find a performer with an interesting lifestyle, we will do a feature on them.

I'm female, how do I apply to perform for creampie.com?

To apply, you must be over the age of 18. Send us a message with a recent full body non-nude photo of yourself along with the following information to content@customadultvideo.com:

Name
Age
Height
Weight
Genre of work you're available for
Talents (i.e. dancing, singing, etc.)

I'm male, how do I apply to perform for creampie.com?

If you have proven experience as an adult male performer, send a digital copy of your comp card or such details to content@customadultvideo.com.

Click on the question on the left to display the answer. If you need further assitance, you may contact us at internal@creampie.com.

If you're a subscriber, please include your username in your message.